Education Experience Required: Bachelors DegreeJob Description: Skills Sets (Essential) Knowledge/ Experience of B2B Collections Process Excellent English Communication skills verbal as well as written Good Negotiation Skills Good knowledge of MS Excel & Word Ability to organize and prioritize tasks Detail oriented Experience within an office environment with tight deadlines and targets. Skill Sets (Desired) Good understanding of the Order to Cash Cycle Understanding of basic accounting practices (Accounts Receivable and Accounts Payable specifically) Proficient in SAP navigational skills Familiarity with customer disputes Language English Job Description/Key responsibilities Manage a collections portfolio maintaining strong customer centricity. Influence prompt payment by contacting customers with past due balances, through telephone calls, emails and faxes. Identify and escalate customer disputes related to invoice and/or short-payments in a timely manner. Identify and resolve timely any customer requests in relation to Accounts Receivable Communicate with Accounts Receivable Manager on difficult to collect items. Communicate with other department (Credit, Sales and Customer Service) in order to resolve payment issues. Document all customer contact details in SAP Address orders on credit hold and accounts over credit limit Develop and negotiate payment plans or other solutions on past due accounts as needed.
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